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Refund Policy

Last updated: April 2025 | UK Stream Pro

At UK Stream Pro, we want you to be completely satisfied with your streaming experience. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed. Please read this policy carefully before purchasing a subscription.

1. General Policy

All subscription plans offered by UK Stream Pro are digital services that are activated immediately upon payment. Due to the nature of digital content and instant service delivery, we operate a limited refund policy as described below.

We encourage all new customers to take advantage of our free trial before committing to a paid subscription, so you can verify compatibility and service quality on your devices before any payment is made.

2. Eligibility for a Refund

You may be eligible for a refund under the following circumstances:

  • Service not activated: Your subscription was paid for but never activated or delivered within 24 hours of payment, and our support team was unable to resolve the issue.
  • Technical failure: You experience a persistent technical fault directly attributable to our platform that our support team is unable to resolve within a reasonable timeframe, typically 48 hours.
  • Duplicate payment: You were charged more than once for the same subscription due to a billing error on our part.
  • Incorrect charge: You were billed an amount different from the one agreed at the time of purchase.

3. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

  • You changed your mind after purchasing a subscription.
  • You no longer wish to use the service or have found an alternative provider.
  • Your internet connection, device, or third-party application is incompatible with our service.
  • You failed to cancel your subscription before an automatic renewal date.
  • You are in breach of our Terms of Service, including sharing account credentials or using the service for unauthorised purposes.
  • A refund request is made after more than 7 days from the date of purchase.
  • You have used a significant portion of the subscription period before raising a refund request.

4. Free Trial

UK Stream Pro offers a free trial period to all new customers prior to purchase. We strongly recommend making use of this trial to:

  • Test streaming quality and channel availability on your devices.
  • Verify compatibility with your internet connection and hardware.
  • Assess whether the service meets your needs before committing to a paid plan.

By proceeding with a paid subscription after a free trial, you confirm that the service meets your requirements. Refund requests based on service dissatisfaction following a completed free trial will not be considered.

5. Refund Request Process

To submit a refund request, please contact our support team within 7 days of your purchase date. Your request must include the following information:

  • Full name and email address used at the time of purchase.
  • Date of payment and subscription plan purchased.
  • Proof of payment (receipt or transaction reference).
  • A clear description of the issue you have experienced.
  • Evidence of the technical fault, where applicable (e.g. screenshots or error messages).

You can reach us via:

Our team will review your request and respond within 3 business days.

6. Refund Processing

If your refund request is approved:

  • Refunds will be issued using the same payment method used for the original transaction.
  • Processing times may vary depending on your bank or payment provider, but typically take between 5 and 10 business days to appear in your account.
  • UK Stream Pro is not responsible for any delays caused by your bank or payment processor.
  • Once a refund is issued, your subscription will be cancelled immediately and access to the service will be revoked.

7. Subscription Renewals

UK Stream Pro subscriptions do not auto-renew by default. You will receive a reminder notification before your subscription expires. If you wish to continue using the service, you must manually renew your plan.

If a renewal payment is made in error, please contact us within 48 hours of the transaction and we will assess your request on a case-by-case basis.

8. Chargebacks

We encourage customers to contact us directly before raising a chargeback with their bank or payment provider. We are committed to resolving all disputes fairly and promptly.

Initiating a chargeback without first contacting UK Stream Pro may result in the immediate suspension of your account and could affect your ability to use our services in the future. We reserve the right to contest any chargeback that we believe to be unjustified.

9. Changes to This Policy

UK Stream Pro reserves the right to update or amend this Refund Policy at any time. Any changes will be published on this page with an updated effective date. We recommend reviewing this policy periodically, particularly before making a purchase.

10. Contact Us

If you have any questions about our Refund Policy or wish to submit a refund request, please contact our support team: