Privacy Policy | UK Stream Pro

Last updated: April 2026 | UK Stream Pro

At UK Stream Pro, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and streaming services. By using our services, you agree to the practices described in this policy.

1. Who We Are

UK Stream Pro is an IPTV streaming service provider delivering live TV channels, on-demand content, and digital entertainment to customers in the United Kingdom and internationally. In the context of data protection law, UK Stream Pro acts as the data controller responsible for your personal information.

If you have any questions about this policy or how we handle your data, please contact us using the details provided at the end of this document.

2. Information We Collect

We collect personal information that you provide to us directly and data that is generated automatically when you interact with our services. This may include:

Account information: Your name, email address, and contact number when you register or enquire about our services.
Payment information: Billing details processed securely through third-party payment providers. We do not store full card details on our systems.
Device and technical data: IP address, device type, browser type, operating system, and streaming device identifiers.
Usage data: Channels and content accessed, viewing duration, connection timestamps, and service interactions.
Communications: Messages sent to us via email, WhatsApp, or other channels, including support enquiries.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

To provide, activate, and manage your streaming subscription.
To process payments and handle billing-related queries.
To communicate important service updates, account notifications, and support responses.
To improve the performance, reliability, and quality of our streaming platform.
To detect, prevent, and address fraudulent activity, technical issues, or misuse of our services.
To comply with applicable legal obligations and regulatory requirements.
To send you promotional offers or service updates, where you have given consent to receive such communications.

4. Legal Basis for Processing

Under UK data protection law (UK GDPR), we rely on the following lawful bases to process your personal data:

Contractual necessity: Processing required to fulfil or enter into a subscription agreement with you.
Legitimate interests: Improving our services, preventing fraud, and ensuring network security.
Legal obligation: Where processing is required to comply with applicable laws or regulations.
Consent: For marketing communications and optional data uses, where we have obtained your explicit consent.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

Service providers: Trusted third-party companies that assist in payment processing, technical infrastructure, customer support, and analytics — all bound by strict confidentiality agreements.
Legal compliance: Where we are required by law, court order, or regulatory authority to disclose information.
Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, with appropriate notice given to you.

6. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

Active account data is retained for the duration of your subscription.
Billing and transaction records are retained for up to 6 years in accordance with UK tax and financial regulations.
Support and communication records are retained for up to 2 years after your last interaction.
Data collected for marketing purposes is retained until you withdraw consent or request deletion.

Once retention periods expire, your data is securely deleted or anonymised.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and improve our services. Cookies used on our site include:

Essential cookies: Required for the website to function correctly and securely.
Analytics cookies: Help us understand how visitors use our site so we can improve performance and content.
Preference cookies: Remember your choices and settings for a personalised experience.

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Ask us to correct inaccurate or incomplete data.
Right to erasure: Request deletion of your personal data, subject to legal retention requirements.
Right to restrict processing: Ask us to limit how we use your data in certain circumstances.
Right to data portability: Receive your data in a structured, machine-readable format.
Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent: Withdraw any previously given consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

9. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, restricted internal access controls, and regular security reviews.

Whilst we take all reasonable steps to safeguard your information, no method of electronic transmission or storage is completely secure. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised activity.

10. International Data Transfers

In some cases, your personal data may be processed outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements, such as standard contractual clauses or adequacy decisions, to ensure your data receives an equivalent level of protection.

11. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete such information promptly. If you believe a child has provided us with their personal data, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any third-party websites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website. We encourage you to review this policy periodically.